Shipping policy

1. Total Delivery Time

To ensure every dress meets our quality standards, all items (except "Ready to Ship" collection) are handcrafted upon order. Total Delivery Time = Tailoring/Processing Time + Shipping Time.

  • Tailoring Time: * Standard Orders: 12–18 business days.

    • Custom Size/Design Orders: 15–22 business days.

    • Rush Orders: 7–10 business days (Please contact us for availability).

  • Shipping Time: * Expedited Shipping (DHL/FedEx/UPS): 5–8 business days.

    • Standard Shipping: 10–15 business days (Region dependent).

Note: We strongly recommend placing your order at least 6–8 weeks before your scheduled event to allow for any unforeseen transit delays or local alterations.

2. Shipping Rates & Promotions

We offer worldwide shipping to ensure every bride and prom-goer can wear their dream dress.

  • Free Shipping: We offer FREE Standard Shipping on all orders over $299.

  • Standard Orders: For orders under $299, shipping fees are calculated at checkout based on the destination and package weight.

  • Expedited Upgrades: Available at checkout for an additional fee if you need your dress sooner.

3. Order Tracking

Once your order has been handcrafted and dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website. Please allow 24–48 hours for the tracking information to update.

4. Customs, Duties & Taxes

  • International Shipments: Your order may be subject to import duties, taxes, and customs fees levied by the destination country.

  • Responsibility: These additional charges are the sole responsibility of the recipient. Sharonsaid has no control over these charges and cannot predict what they may be.

  • Refused Shipments: If a shipment is refused due to unpaid customs duties, the customer will be responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to us.

5. Address Accuracy & Delivery

  • P.O. Boxes & Military Bases: We cannot ship to P.O. Boxes or APO/FPO/DPO addresses via expedited couriers. Please provide a physical residential or business address.

  • Incorrect Addresses: Please double-check your shipping address during checkout. Sharonsaid is not responsible for orders lost or delayed due to incorrect or incomplete address information provided by the customer.

  • Lost Packages: If your tracking information shows "Delivered" but you haven't received the package, please contact the carrier and our support team within 48 hours.

6. Delivery Delays

While we do our best to meet the estimated delivery dates, Sharonsaid is not responsible for delays caused by:

  • Customs clearance procedures.

  • Extreme weather conditions or natural disasters.

  • Carrier strikes or peak holiday seasons (e.g., Black Friday, Christmas).